Blog : Email Marketing

Planning Your Marketing for 2022

Planning Your Marketing for 2022

There are only a few weeks left until the end of the year! It’s time to get your marketing plans for 2022 in place. 

Given our clients’ experience, we know that a large portion of your plans must involve online activities. Over the past 18 months, consumers have spent a lot more time on their devices using social media and checking email than they did pre-pandemic. Those habits will continue, making it more important than ever to have a credible online presence. Your competition is already online, and they will capture your client’s attention if you aren’t there in a credible way. 

These are some digital marketing initiatives we recommend to build your online credibility in 2022: 

Up to Date Google Business Listing 

Your Google listing is one of the first things people see when they search for you. 

Be sure your Google Business listing is current. Is your brokerage information correct? How about your contact info? 

No listing yet? Click here. This free tool allows people easy access to your website, contact information and reviews. 


Make sure your website is up-to-date and mobile-friendly. If it’s not, Google will penalize you when someone searches online – you may not show up at all. There are several reputable companies offering customizable sites at a reasonable price. It’s worth the time and investment to do this properly. 

Email Marketing – Your client retention plan

According to email marketing company Constant Contact, 72% of consumers prefer email as their main channel for business communication. I believe it is the best tool to proactively communicate with your community and it’s critical for realtors who rely on repeat clients and referrals. 

A monthly plan for email marketing will ensure you stay in touch with your past clients and, when done right, it can make it easy for them to refer you to their friends and neighbours. 

Now’s the time to update your contact list. (You’re not alone if you haven’t done this in the past few years, or ever!)

In compliance with the Canadian Anti-Spam Legislation (CASL), you can legally add anybody you’ve done business with in the past two years, people who have sent you an inquiry over the past six months and people you are already emailing on a regular basis, like friends, family, and colleagues. Click here for more on CASL.

Include first names wherever possible, allowing you to personalize your email. 

Social Media 

Invest a little time updating your LinkedIn account (if you don’t have one, there’s no time like the present). When people Google you, your LinkedIn account is one of the first things that people see and it’s your opportunity to control the conversation. LinkedIn will let you know what needs to be completed. This is also a good time to reach out and connect with past clients, many will have an account here. 


Original content generates engagement online, especially if you’re in it. Here’s a positive challenge for you; create one original piece of content per month. Start with a photo – it can be your family, your dog or cat, a visit to a local landmark or even a selfie in front of your favourite restaurant or coffee shop. 

If you enjoy writing, generate some ideas for a blog. I often find it’s easier to dictate an article than type it. And hey, while you’re in front of your computer talking, why not consider… 


If you’re not yet using video in your marketing, make 2022 the year you do it! (I said the exact same thing last year!) Short of being in person, nothing conveys your personality, your charm and your charisma (and I know you’ve got them) like video. Click here for a past article on some how tos. 

Whether it’s a market update, a profile of a local business or a walk-through of your latest listing, video is content that keeps on giving. you can put your video in an email, on a YouTube channel, on your website and on your social media. 

Pick One and Make It Happen 

If you don’t know where to begin, simply pick the one initiative you like the most and start there.  Look at what people you admire are doing and take inspiration from them. When that initiative is complete, pat yourself on the back and pick the next. Implement one digital marketing improvement at a time.  

If digital marketing makes you squirm and you just want to get on with helping your clients, get in touch and I can help you set your digital marketing plans for 2022. Looking forward to hearing from you. 

Where are the hidden treasures in your database?

Where are the hidden treasures in your database?

As a small business owner, your database is your goldmine. Though lead generation is important, your best business comes from past clients and their referrals. The challenge is knowing who’s truly engaged?

If you’re sending out marketing emails, this information is at your fingertips. (If you’re not using email for marketing, we should talk!)

Here are three types of contacts to identify and actions you can take to engage them in a next step.

Who’s paying attention?

Do you know who’s opening your emails and clicking the links? Occasionally, someone may mention a specific article to you, but many are telling you what they find interesting by clicking on the articles or videos you’re sending.

Your email marketing software probably to generates a list of people who are opening and reading your email month after month. These are your super fans, the people who are ripe for a personal connection, whether it’s a phone call to touch base, sending them a card in the mail, or meeting for a coffee. They don’t need to know what information you have access to, but they’re the ones most likely to provide your next referral and therefore, worth making the effort for some extra attention.

Who is tuning you out?

You can also pull a report with a list of people who haven’t opened an email in months or clicked a link I recently received an email from a company with the subject line “It isn’t you, is it us?” noting that I hadn’t opened an email in a while. They enquired to see if I was still interested and asked me to re-confirm. It was a really engaging way of getting my attention and since then, I’ve been much more likely to open the company’s email.

For those who don’t reconfirm, you can decide if you really want them on your list. It’s possible that they might open an email one day, but if they haven’t taken action in a year, it’s unlikely they will. At the very least, tag them or separate them in your database so they’re not throwing off your numbers.

Who isn’t even receiving your emails?

Each time you send an email, you’ll see a list of email addresses that have bounced. This is a perfect opportunity to reach out by phone to get updated contact info. It’s a nice touch point and you never know where the conversation will lead.

So, when you send your next email marketing, consider where the hidden treasures are in your data base and take a few minutes to dig around.

If you’re not using software designed for email marketing or your current software doesn’t give you the information you need, please get in touch. I’d be happy to help.

Apple’s upcoming Mail Privacy will affect your email marketing

Apple’s upcoming Mail Privacy will affect your email marketing

Email marketing is often the cornerstone of a small business owner’s online marketing plan. Among the many reasons is the ability to know and track how many people have opened your email, where and how.

However, the new Apple privacy changes will have an effect on the accuracy of your statistics going forward.
Apple has announced that it will be rolling out privacy changes to its mail app that will be taking place between now and November, with iOS 15.

The changes are similar to the app tracking privacy they introduced earlier this year and will affect people using an iPhone, iPad, Mac computers, and Apple Watch.

It’s called Protect Mail Activity and if people choose to activate it, when an email is received, their device will automatically download images but block information about when and how the email was opened.

How does this impact your email marketing?

This matters because software such as Constant Contact and MailChimp rely on a user downloading a one-pixel image which pings back to the server marking the email as opened. So now, everybody on your list who uses the Apple mail app and has activated the privacy option will appear to have opened your email. Litmus estimates that 52 percent of emails are opened on an Apple device.

As an email marketer, your two key metrics are open rate (the percentage of people who open an email) and click rate (the percentage of those who open an email AND click a link).

This means your open rates are going to skyrocket and your click rate is going to plummet. The new Protect Mail Activity renders these two metrics useless.

Here’s the thing though, nothing is changing in the real world. When somebody clicks on a link in your email, they’re still tracked, which is something you’ve likely been paying attention to all along.

It may be important for some businesses to know where their emails are being opened and on which device, but as a realtor, chances are you’re working in a specific geographic area, and this will not have a great impact at all.

What can you do?

You’ll have to change your thinking around measuring success with your email marketing.

Start paying more attention to people who are clicking links – and what links they are clicking. These are real people telling you what they have found interesting in your email. If you’re looking to segment your list to get more targeted with what you’re sending out, this is where you’ll want to look, rather than only targeting people who have opened your email.

It’s worth paying attention to your open rates for the first few months after these changes roll out, this will give you a baseline. Once you have this baseline, you will know if the number of people opening your email is moving up or down and you can start to respond accordingly.

If you have any questions about this or anything else email related, please get in touch! 
3 Ways to Maximize Your Email Marketing

3 Ways to Maximize Your Email Marketing

If you’re using email to market to past clients and current prospects, congratulations! It may be time consuming, but it’s worthwhile. It really is the best channel we have to reach everybody we know. 

What if I told you you could get even more out of your email marketing in with three easy steps? 

You may be asking, why do I need to do that? I did the work of creating and sending the email, isn’t that enough? 

Here’s the reality: although the email is going out to everybody in your database, the average open rate for a real estate marketing email is 22%.  If you’re getting better results than that, fantastic. If your open rate is lower than that, let’s talk. 

So how do you reach more people, get more clicks, start more conversations? 

Here are the three easy steps I mentioned to help you extend your reach and maximize the impact of your email marketing. 

Step 1: Reach more of your existing contacts 

No matter how amazing your email is, there are going to be people who don’t open it the first time around. Re-sending the email to people who didn’t open it with a different subject line or at a different time results in more people reading your email. In Constant Contact, this can be set to go a second time to the “unopens” automatically when you schedule the email. In MailChimp, it has to be done manually, but it’s only a couple of steps. 

Step 2: Get social 

Post your email on your social media. Audiences are really segmented now. Even if you’re getting a 50% open rate for your email, there may be people on your list who are connected to you on LinkedIn and that’s where they’re spending their time online. Software like MailChimp and Constant Contact will automate this for you – just link your accounts. (I told you these steps were easy!) 

Step 3: Post your email newsletter on your website!

If you’re with one of the companies that offers templated websites for realtors, they’ll have a blog page you can access and post your email (some of them will do it for you!) The software you’re using should provide a link that you can use. The benefit is that not only will you reach people who are visiting your site, you can direct potential subscribers to this page so they have a preview of the interesting emails you’re sending, which should motivate them to sign up! 

If you’re already sending out an email and want help with some of these steps, please get in touch. If you’re not yet marketing with email, get in touch and together we’ll figure out how to get past the hurdles and help you grow your business! 

Your Next Challenge: Make a Video

Your Next Challenge: Make a Video

I could toss statistics your way about how many businesses are using video and how many hours of video people are watching. However, if you’ve spent any time on Facebook, Instagram or even LinkedIn recently, you know many businesses are using video. You’ve also probably seen videos from some of your competitors.

When I speak about email marketing or social media, I always highlight video as the one tool that businesses, especially service providers, should add to their marketing mix. It’s the most effective way of conveying personality and generating engagement. However, there’s often some pushback and I hear things like “I don’t like the way I look on camera,” or “I don’t like the way I sound.” Here’s some tough love: you need to get past this. Nobody likes how they look on camera.

You also have to remember that you’ll never achieve perfection. Before the pandemic, I spoke at Realty in Toronto, run by real estate broker and TV star of Property Virgins and Buy Herself, Sandra Rinomato. She says that you should aim for 70 per cent. The wind may be blowing your hair, you may stumble across a word or two, but if you can get it 70 per cent right, consider that a success. You will definitely get better as time goes on.

One hurdle is not knowing where to start and not knowing what questions to ask because there are a range of options for creating and editing video – from a total DIY video to hiring a company that will film and edit the videos for you, delivering a completely finished product.

I spoke with Kate Jonker, owner of Kosmic Creative, a Toronto-based video and web design company, for some advice on how to get started.

For those on a budget or looking to DIY, she says, “The most important aspect to be clear about is the key message you want to get across in your video.” Videos for Facebook or email should be under two minutes and for Instagram, you have a maximum of 60 seconds, so the message needs to focused.

If you don’t have a camera, don’t worry. “Most new smartphones have a decent enough camera that will do the trick but be sure to test your footage first to confirm it’s crisp. The typical HD standard is 1080p and at that quality, your video will present really nicely on YouTube, phones, tablets and laptops.” Another thing Kate suggests you consider is stabilization. A selfie stick can work or a tripod, but something that cuts down on camera movement will keep you looking professional.

If you’re looking to up your game, there are many digital cameras that you can buy for under $500, but you get what you pay for. Kate says renting is always an option – some companies will give you a weekend rate and you can rent a good camera for $150 or less, a fraction of what it would cost you to buy it, and you can try different options to see what suits you.

As for sound, if you’re sitting at your desk or a computer in front of a wall, you can use a headphone that has a mic. In terms of low-budget audio, it will be pretty clear.

“A great option is a lapel mic that clips on to your shirt. You can get a solid mic, which plugs into your smartphone such as a RODE SmartLav+, for around $100,” says Kate.

The next step is editing.

“If you’re a Mac user, iMovie, Lightworks and DaVinci Resolve are free tools that offer basic editing capability and allow you to use effects that, together, will make your video look somewhat professional. You can add transitions between clips, colour correct your videos, add captions and you can also combine background music with your footage to tell a story,” says Kate.

Windows 10 has a built-in video editor. Lightworks, DaVinci Resolve and HitFilm Express are also available. There are many step-by-step tutorials available online.

Hiring a professional “takes on the stress of making a production. You have enough on your plate as it is, so working with a videographer allows you an opportunity to enjoy the process. Put simply, after teaming up with an experienced filmmaker, the quality of your video will be exponentially higher in a shorter amount of time,” says Kate. “The idea is for your piece of marketing magic to be crafted behind the scenes while you continue doing your job.”

A good video company acts as a storyteller – they can help put a script together that really speaks to your audience. When it comes to editing, they also have experience in colour correction, brightness, contrast, saturation and clarity of clips. They’re used to optimizing footage and, without experience, you – as a beginner – can sometimes make it worse or the video could fall short of its potential.

Once your videos are completed, you can share them in your email marketing and your social media. Once you see the level of engagement you’re driving, you’ll be encouraged to make more.

Email vs Social Media Marketing

Email vs Social Media Marketing

email vs social media

Email marketing and social media marketing are two digital tools you should be taking advantage of, but it’s important to understand how they work and what they do. 

Email primarily helps you stay in touch with the people you already know and it can also build awareness. Social media primarily helps build awareness and build your online reputation. 

If you think about the clients you’ve worked with over the past year, you’re probably doing your best business with people you already know. That’s why it makes sense to spend a time and money nurturing those relationships with email marketing. 

When you send an email, you know who the message is going to, who opened the email and what links they clicked on. It’s a great reminder to past clients about who you are and what you do and a terrific way to start conversations. 

Include a call to action in your introduction. Prompt people to forward the email to anybody they know who is potentially making a move or is interested in the real estate market and it can help build awareness.  

On social media, you begin by posting content that’s seen by people who’ve already connected to you, and you build awareness by having those people comment and like your posts. On some channels, people they know will be alerted to something that they’ve interacted with. The best thing a follower can do is share one of your posts – now your content is being shown to potentially hundreds of people who aren’t already connected to you. 

Social media also does something that email does not: help you build your online reputation. We know when somebody is introduced to you, whether it’s through a Facebook ad or a referral from a past client, they are going to look you up online. When they Google you, one of the first things they’re going to see is your social media. They’re going to check out your Facebook page, they’re going to peruse your LinkedIn, they’re going to scroll through your Instagram. Having an active, engaged presence on social media goes a long way towards building an online reputation. 

Ultimately, you really need to be using both email and social media, but you have to make sure they are working together for you. Here are four things you can start doing today:

  • Include your social media links and an email signup link in your email signature
  • Include your social media links and an email signup link on your website (if you already have these, your homework today is to test them to make sure they work)
  • The next time you send out a newsletter, make sure you include links to your social media channels in your newsletter, then 
  • Post that email on your social media 

If you have any questions about how to get email and social media marketing working for you, please get in touch! 

How are you doing with your New Year’s marketing resolutions?

Many of us started 2021 enthusiastically, with high hopes for what the year would bring. We had big plans for what we were going to do and how we were going to get it done.

However, just as with New Year’s Resolutions, a few things stuck, and a few fell by the wayside. As we begin to wrap up the first month of the year, one initiative I’m doing is looking at what didn’t get started and thinking through what got in the way. Rather than feel guilty about it, I am figuring out at what can be outsourced or simply crossed off the list because it’s really not critical.

For weeks, I procrastinated updating slide decks for the webinars I deliver. (If I’m being honest, it was more like months). I realized that it would take several hours completely dedicated to that project and that hiring someone to do it would result in two things: more time for me and a more professional product. So, I gave detailed instructions to one of my team members, who did a great job. And, now it’s done!

I recommend making a list of the marketing activities you would like to start or want to continue and decide which of those you enjoy and which are such a chore that they fall to the bottom of the list. Willpower can only get you so far.

As a start, consider the activities that will keep you top of mind with the people you already know who may well send you referrals (thereby doing a little lead gen for you!)

The pandemic restrictions are likely to last many more months and clients are getting used to doing more research online, so it makes sense for a realtor to have a robust presence.

The first thing is to claim your business listing on Google so it comes up when people look for you. This will also allow you to collect those positive reviews from your happy clients. Once this is done, it will work in the background for you and doesn’t need to be updated every day. There are other review sites, but Google is still the most important. The question here is, do you want to figure out how to do it or do you just want it to be done?

Next is social media. People are spending way more time on Facebook and Instagram, so it’s important that you have a presence.

Social media is the hardest one to do yourself because it’s time consuming and the rules keep changing. First, you need to make sure your profiles are complete and up-to-date. Then, you need to have a plan to be posting good content on a regular basis. If all you’re posting is listings, people are quickly going to tune out. You need a balance of content from a range of sources to do it well and each channel (Facebook, Instagram and LinkedIn) has a slightly different culture. LinkedIn is strictly business, Instagram is more casual and Facebook is a balance of the two.  

Social media can be one of the more obvious things to outsource. Some companies will post the same content for all clients while other take a more boutique approach posting unique content. It’s a question of budget but if you don’t like being in front of your computer, the chance is low that you’re going to start or be consistent. This is a business building activity you could be delegating.

Email marketing:

Email marketing only works when it’s done right. Sending out an email that is 100% sales focused is a good way to get people to delete your email or unsubscribe. An effective email has a balance of content and a subject line that gets people interested. Creating a monthly newsletter isn’t that difficult. Creating a good newsletter that people actually open and read, that’s much more of a challenge. Do you have the patience and skill to write an introduction, come up with a catchy subject line and find content that’s interesting? Do you even want to be doing this? Is this something you should be delegating?

If you’re going to do these things yourself, have a look at the different software  options available and see which one you’re more comfortable with. Many CRM’s have software built in, but they’re not usually as robust as a Constant Contact or a MailChimp. Create a calendar so you know when your email is due to go out. Bookmark the sites that offer the best content.

And of course, if you want someone to take this all or some of this off your hands, please get in touch! 


Get more out of your social media

Get more out of your social media

Lead generation is increasingly challenging right now and building on those relationships even more so. It’s hard to get to know someone when you can’t actually meet in person; a video call only gets you so far. 

The most valuable thing you can do for your business is to nurture the relationships you already have, and you can start with the people you’re connected to on Facebook, LinkedIn and Instagram by inviting them to sign up for your email list. 

The average post on Facebook reaches about 2% of the people who like your page. The average email you send will land in almost 100% of people’s inboxes. They won’t all read it, but they’ll see your name and that’s a close second because we know the value of repetition. 

Nobody wants to receive more email, so you need to use more engaging language than ‘Sign up for my newsletter’. Let people know what they’ll receive, whether it’s early access to new listings, exclusive content or expert advice on the market.

If you have an active presence on social media, it’s not hard to ask people to give up their email address. There are a number of ways you can do this, if you are using email marketing software like MailChimp or Constant Contact.


Add the app: you’ll see a Join My List tab on your home page or to make it more visible, customize the call to action button under your banner photo. You can point someone towards making a call, visiting your website or signing up for your mailing list. 

You can also do regular asks when you post your monthly email on Facebook. Let people know you send out a great monthly email and post the link, inviting them to sign up. Take it a step further and boost the newsletter, choosing the ‘People Who Like Your Page’ audience.


On your profile, you have the opportunity to include three links. I suggest including your main business website, your Facebook page and the link to allow people to sign up for your newsletter! It will show up when people look for your contact information and you never know when somebody is going to look you up. Give them an easy way to stay in touch with you. As with Facebook, you can share your email on LinkedIn and ask people to click the link if they want to receive this in their inbox. 

Make sure you have an automatic welcome email set up. It should have the same design as your newsletter so they recognize you when you land in their inbox. 

Any email marketing software you’re using should be giving you these options . The value of setting this up is that it works in the background for you, so every time somebody visit you on your social media sites whether it’s Facebook or LinkedIn or even Instagram, they can click a link and give you their contact information and you can further build your relationship through your email marketing. If you have any questions about how to set this up or best practices, please get in touch. 

Three Ways To Kickstart Your Online Marketing for Fall

Three Ways To Kickstart Your Online Marketing for Fall

The end of summer is the perfect time to plan ahead for your fall marketing. If your marketing machine is working at capacity, that’s great!

However, most of us (even marketers!) can benefit from taking a step back once in a while to see what’s new and figure out what’s missing from the mix.

Marketing yourself or your business online is critical. It’s the first place people to go learn more about you. Make sure you’re easy to find and that your information is up-to-date.

Here are three strategies to consider when you do your review:

Register for a Google My Business page

When people search for your name or your business, your listing appears at the time of a search on a phone and on the right-hand side of the page on a computer, containing photos you’ve uploaded, your hours, contact information and reviews. Register here. You’ll need a Google account for this but once you’re verified (they’ll mail you a postcard to make sure you’re real) you’ll be able to collect reviews from your happy clients. This is an easy way to build credibility and keep your information up to date.

Email Marketing

Email really is the best channel we have to reach everyone we know. It’s a great tool for nurturing relationships with existing clients to help generate repeat business and referrals.

Your plan should include software: If you’re serious about email marketing, you can’t use a personal email program. Constant Contact and MailChimp are both viable options. Your CRM may offer email marketing, but it’s not my first choice because they don’t usually have the functionality of software that’s designed for email marketing nor do they look as good.

If you’re already sending email marketing (great!) it’s worth revisiting your contact list to make sure it’s complete. Make sure your recent clients are there!

If you’re just getting started, get your contact list together. You can start with people you already know such as friends, family and office colleagues if you like. Anybody you’ve done business with in the past two years can be added to a list, although it’s best practice to ask them if you can add them. (Pro tip – don’t just ask if you can add them to your email list, tell them you send out a great monthly newsletter with local information and ask if they would like to receive it!).

You also need a plan to collect email addresses moving forward. Right now, it’s all going to be virtual so make sure your website has a popup, you’ve included a link in your email signature and it’s one of the links on your LinkedIn.

Social Media 

Social media platforms like Instagram, Facebook or LinkedIn offer a lot of value, but only if you’re going to be posting good content consistently. Before people pick up the phone, they’re going to check you out online. The most robust your presence is, the more credible you will seem. 

At the very least, update your profile on LinkedIn. When people Google your name, it’s one of the first things that comes up and it’s your way of controlling the conversation. 

The two best things you can do to ensure social media success are to understand what success looks like – and to have a plan. 

Social media should help you boost awareness and start conversations. Two key indicators of success are that the number of followers you have are increasing and that people are engaging (liking, commenting or sharing). 

When: Your plan should include a calendar to help you know when you’re going to post

What: Spend some time online to figure out which sites are posting content that you think your audience is interested in

Where: Different social channels attract different people. Figure out where your potential clients are likely to be

How: Consider using a scheduling tool like Hootsuite and a news aggregator like Feedly to help you save time. 

This is a broad overview to provide you with some things to consider as you kickstart your online marketing for the fall of 2020. 

To take a deeper dive into any of these topics, please get in touch. I also offer free webinars on email marketing and social media. If you would like to know more, let’s talk! 

MB Digital Communications