Blog : Email Marketing

Email vs Social Media Marketing

email vs social media

Email marketing and social media marketing are two digital tools you should be taking advantage of, but it’s important to understand how they work and what they do. 

Email primarily helps you stay in touch with the people you already know and it can also build awareness. Social media primarily helps build awareness and build your online reputation. 

If you think about the clients you’ve worked with over the past year, you’re probably doing your best business with people you already know. That’s why it makes sense to spend a time and money nurturing those relationships with email marketing. 

When you send an email, you know who the message is going to, who opened the email and what links they clicked on. It’s a great reminder to past clients about who you are and what you do and a terrific way to start conversations. 

Include a call to action in your introduction. Prompt people to forward the email to anybody they know who is potentially making a move or is interested in the real estate market and it can help build awareness.  

On social media, you begin by posting content that’s seen by people who’ve already connected to you, and you build awareness by having those people comment and like your posts. On some channels, people they know will be alerted to something that they’ve interacted with. The best thing a follower can do is share one of your posts – now your content is being shown to potentially hundreds of people who aren’t already connected to you. 

Social media also does something that email does not: help you build your online reputation. We know when somebody is introduced to you, whether it’s through a Facebook ad or a referral from a past client, they are going to look you up online. When they Google you, one of the first things they’re going to see is your social media. They’re going to check out your Facebook page, they’re going to peruse your LinkedIn, they’re going to scroll through your Instagram. Having an active, engaged presence on social media goes a long way towards building an online reputation. 

Ultimately, you really need to be using both email and social media, but you have to make sure they are working together for you. Here are four things you can start doing today:

  • Include your social media links and an email signup link in your email signature
  • Include your social media links and an email signup link on your website (if you already have these, your homework today is to test them to make sure they work)
  • The next time you send out a newsletter, make sure you include links to your social media channels in your newsletter, then 
  • Post that email on your social media 

If you have any questions about how to get email and social media marketing working for you, please get in touch! 

How are you doing with your New Year’s marketing resolutions?

Many of us started 2021 enthusiastically, with high hopes for what the year would bring. We had big plans for what we were going to do and how we were going to get it done.

However, just as with New Year’s Resolutions, a few things stuck, and a few fell by the wayside. As we begin to wrap up the first month of the year, one initiative I’m doing is looking at what didn’t get started and thinking through what got in the way. Rather than feel guilty about it, I am figuring out at what can be outsourced or simply crossed off the list because it’s really not critical.

For weeks, I procrastinated updating slide decks for the webinars I deliver. (If I’m being honest, it was more like months). I realized that it would take several hours completely dedicated to that project and that hiring someone to do it would result in two things: more time for me and a more professional product. So, I gave detailed instructions to one of my team members, who did a great job. And, now it’s done!

I recommend making a list of the marketing activities you would like to start or want to continue and decide which of those you enjoy and which are such a chore that they fall to the bottom of the list. Willpower can only get you so far.

As a start, consider the activities that will keep you top of mind with the people you already know who may well send you referrals (thereby doing a little lead gen for you!)

The pandemic restrictions are likely to last many more months and clients are getting used to doing more research online, so it makes sense for a realtor to have a robust presence.

The first thing is to claim your business listing on Google so it comes up when people look for you. This will also allow you to collect those positive reviews from your happy clients. Once this is done, it will work in the background for you and doesn’t need to be updated every day. There are other review sites, but Google is still the most important. The question here is, do you want to figure out how to do it or do you just want it to be done?

Next is social media. People are spending way more time on Facebook and Instagram, so it’s important that you have a presence.

Social media is the hardest one to do yourself because it’s time consuming and the rules keep changing. First, you need to make sure your profiles are complete and up-to-date. Then, you need to have a plan to be posting good content on a regular basis. If all you’re posting is listings, people are quickly going to tune out. You need a balance of content from a range of sources to do it well and each channel (Facebook, Instagram and LinkedIn) has a slightly different culture. LinkedIn is strictly business, Instagram is more casual and Facebook is a balance of the two.  

Social media can be one of the more obvious things to outsource. Some companies will post the same content for all clients while other take a more boutique approach posting unique content. It’s a question of budget but if you don’t like being in front of your computer, the chance is low that you’re going to start or be consistent. This is a business building activity you could be delegating.

Email marketing:

Email marketing only works when it’s done right. Sending out an email that is 100% sales focused is a good way to get people to delete your email or unsubscribe. An effective email has a balance of content and a subject line that gets people interested. Creating a monthly newsletter isn’t that difficult. Creating a good newsletter that people actually open and read, that’s much more of a challenge. Do you have the patience and skill to write an introduction, come up with a catchy subject line and find content that’s interesting? Do you even want to be doing this? Is this something you should be delegating?

If you’re going to do these things yourself, have a look at the different software  options available and see which one you’re more comfortable with. Many CRM’s have software built in, but they’re not usually as robust as a Constant Contact or a MailChimp. Create a calendar so you know when your email is due to go out. Bookmark the sites that offer the best content.

And of course, if you want someone to take this all or some of this off your hands, please get in touch! 

 

Planning Your Marketing for 2021

Planning Your Marketing for 2021

With only a few weeks left until the end of year, business owners are starting to look ahead to 2021 to get our marketing plans in place.

While open houses and door knocking may make a comeback later in 2021, the movement to doing things digitally is not going to change. So, you need to decide which online activities are going to bring you clients next year?

Reviews

Having positive reviews from happy clients is great, but in order to collect them, you need to have channels set up and a plan to ask for testimonials.

Your Facebook page is a great start, but make sure you’re set up on Google Business before 2021. Having an active profile here means that when people look you up on Google, they quickly have access to your website, contact information and reviews.

In order to leave a review, somebody must be signed into a Google account, so Google knows they are real. Get into the habit of asking for a review after each transaction – you can create set up an email template that goes out after every transaction with a link to your Google business page. It’s free!

Email

Having an email marketing plan in place will help you do two things:

Stay in touch with your past clients. A good monthly email will get people opening your email, keeping you top of mind when a friend or someone in their network talks about moving.

Nurture relationships with people who find you online. Prospects are going to find you online. If you’re asking them to register through your website or via a Facebook lead ad, you need to have a plan to engage them right away, whether they’re potential buyers or sellers. Even if it’s as simple as a welcome email and then a second email asking them to connect with you on social media, it sets the tone and lets them know what to expect when you move them to your newsletter list.

Action Steps You Can Take Now

To do:

  • Get your contact list together. Pull the email addresses from wherever they currently are
  • Make sure you have first names so you can personalize your email
  • Enter in the home purchase anniversary date
  • Enter in their birthday if you can find it (many of your clients will have their birthdays on Facebook!)

Social Media

Since the pandemic started, we’ve been spending a lot more time on social media. Now is a great time to do a bit of an audit (link to my REM DIY article). What social media channels are you currently using? Are you getting any results? One thing to consider for the next year is focussing on one social media site, learning how it works best and generating some engagement before moving on to something else.

Tip: Check out your competition. See what they’re posting that’s generating comments and shares but also see what isn’t working for them. It can help inspire your own efforts.

Video

If you’re not yet using video in your marketing, make 2021 the year to you do it! Short of being in person, nothing conveys your personality, your charm and your charisma (and I know you’ve got them) like video. Click here for a past article on some how to’s . Whether it’s a market update, a profile of a local shop or restaurant or a walk-through of your latest listing, video is content that keeps on giving. you can put your video in an email, on a YouTube channel, on your website and on your social media. All you need to get started are a newish phone, a ring light with a tripod and a teleprompter app.

Now is a good time to figure out where you want to focus your marketing efforts in 2021, but don’t neglect to take some time off. If you don’t start the year a little refreshed, you’ll burn out!

Get more out of your social media

Get more out of your social media

Lead generation is increasingly challenging right now and building on those relationships even more so. It’s hard to get to know someone when you can’t actually meet in person; a video call only gets you so far. 

The most valuable thing you can do for your business is to nurture the relationships you already have, and you can start with the people you’re connected to on Facebook, LinkedIn and Instagram by inviting them to sign up for your email list. 

The average post on Facebook reaches about 2% of the people who like your page. The average email you send will land in almost 100% of people’s inboxes. They won’t all read it, but they’ll see your name and that’s a close second because we know the value of repetition. 

Nobody wants to receive more email, so you need to use more engaging language than ‘Sign up for my newsletter’. Let people know what they’ll receive, whether it’s early access to new listings, exclusive content or expert advice on the market.

If you have an active presence on social media, it’s not hard to ask people to give up their email address. There are a number of ways you can do this, if you are using email marketing software like MailChimp or Constant Contact.

Facebook: 

Add the app: you’ll see a Join My List tab on your home page or to make it more visible, customize the call to action button under your banner photo. You can point someone towards making a call, visiting your website or signing up for your mailing list. 

You can also do regular asks when you post your monthly email on Facebook. Let people know you send out a great monthly email and post the link, inviting them to sign up. Take it a step further and boost the newsletter, choosing the ‘People Who Like Your Page’ audience.

LinkedIn: 

On your profile, you have the opportunity to include three links. I suggest including your main business website, your Facebook page and the link to allow people to sign up for your newsletter! It will show up when people look for your contact information and you never know when somebody is going to look you up. Give them an easy way to stay in touch with you. As with Facebook, you can share your email on LinkedIn and ask people to click the link if they want to receive this in their inbox. 

Make sure you have an automatic welcome email set up. It should have the same design as your newsletter so they recognize you when you land in their inbox. 

Any email marketing software you’re using should be giving you these options . The value of setting this up is that it works in the background for you, so every time somebody visit you on your social media sites whether it’s Facebook or LinkedIn or even Instagram, they can click a link and give you their contact information and you can further build your relationship through your email marketing. If you have any questions about how to set this up or best practices, please get in touch. 

Three Ways To Kickstart Your Online Marketing for Fall

Three Ways To Kickstart Your Online Marketing for Fall

The end of summer is the perfect time to plan ahead for your fall marketing. If your marketing machine is working at capacity, that’s great!

However, most of us (even marketers!) can benefit from taking a step back once in a while to see what’s new and figure out what’s missing from the mix.

Marketing yourself or your business online is critical. It’s the first place people to go learn more about you. Make sure you’re easy to find and that your information is up-to-date.

Here are three strategies to consider when you do your review:

Register for a Google My Business page

When people search for your name or your business, your listing appears at the time of a search on a phone and on the right-hand side of the page on a computer, containing photos you’ve uploaded, your hours, contact information and reviews. Register here. You’ll need a Google account for this but once you’re verified (they’ll mail you a postcard to make sure you’re real) you’ll be able to collect reviews from your happy clients. This is an easy way to build credibility and keep your information up to date.

Email Marketing

Email really is the best channel we have to reach everyone we know. It’s a great tool for nurturing relationships with existing clients to help generate repeat business and referrals.

Your plan should include software: If you’re serious about email marketing, you can’t use a personal email program. Constant Contact and MailChimp are both viable options. Your CRM may offer email marketing, but it’s not my first choice because they don’t usually have the functionality of software that’s designed for email marketing nor do they look as good.

If you’re already sending email marketing (great!) it’s worth revisiting your contact list to make sure it’s complete. Make sure your recent clients are there!

If you’re just getting started, get your contact list together. You can start with people you already know such as friends, family and office colleagues if you like. Anybody you’ve done business with in the past two years can be added to a list, although it’s best practice to ask them if you can add them. (Pro tip – don’t just ask if you can add them to your email list, tell them you send out a great monthly newsletter with local information and ask if they would like to receive it!).

You also need a plan to collect email addresses moving forward. Right now, it’s all going to be virtual so make sure your website has a popup, you’ve included a link in your email signature and it’s one of the links on your LinkedIn.

Social Media 

Social media platforms like Instagram, Facebook or LinkedIn offer a lot of value, but only if you’re going to be posting good content consistently. Before people pick up the phone, they’re going to check you out online. The most robust your presence is, the more credible you will seem. 

At the very least, update your profile on LinkedIn. When people Google your name, it’s one of the first things that comes up and it’s your way of controlling the conversation. 

The two best things you can do to ensure social media success are to understand what success looks like – and to have a plan. 

Social media should help you boost awareness and start conversations. Two key indicators of success are that the number of followers you have are increasing and that people are engaging (liking, commenting or sharing). 

When: Your plan should include a calendar to help you know when you’re going to post

What: Spend some time online to figure out which sites are posting content that you think your audience is interested in

Where: Different social channels attract different people. Figure out where your potential clients are likely to be

How: Consider using a scheduling tool like Hootsuite and a news aggregator like Feedly to help you save time. 

This is a broad overview to provide you with some things to consider as you kickstart your online marketing for the fall of 2020. 

To take a deeper dive into any of these topics, please get in touch. I also offer free webinars on email marketing and social media. If you would like to know more, let’s talk! 

Hashtags #101: Maximize Instagram

Hashtags #101: Maximize Instagram

You may be using Instagram, but are you maximizing it? Are you increasing your exposure and getting more attention?

One critical step is to use hashtags properly. With so many posts on Instagram every day, it’s easy for you to get lost in the noise. Hashtags help the app identify what you are posting about and get your message to the right people.

Hashtags 101

  • A hashtag is simply a series of words or letters after the pound sign (#)
  • Hashtags started on Twitter as a way of easily finding what was being posted about a certain topic
  • Facebook and LinkedIn keep trying to get people to use them, but it hasn’t really caught on
  • Instagram and Twitter are where they’re used best

When you post on Instagram without hashtags, the only people who will see your posts are those who are already following you. If your goal is to build awareness (and that should be one of them!) you want to reach more people. Advertising is great, but hashtags are free.

Hashtags can give you real results:

1 – Instagram users follow both people and hashtags. Let’s say someone is scrolling through IG liking posts. Often, they will get a message telling them they’ve liked several posts with the same hashtag – would they like to follow it? It’s common to tap yes. So now people are following the hashtags you’re using, and you could show up in their feed.

2 – Hashtags help tell IG what you’re posting about. When someone does a search, they’re shown accounts and posts similar to who they are following and what they have liked. Use the right hashtags and your account can be one of the accounts they see that way.

3 – You can see who has liked your post – chances are a number of those people aren’t following your page. Follow them and they will follow you back!

Here’s an example of how it can work: I post on Instagram for the Toronto Film Society, which currently has about 1800 followers. One day in July I posted about Celeste Holm. The post reached 2090 people and the analytics told me that 88% of the people it reached were not following the Toronto Film Society. We reached 1403 people who weren’t following the account because of the hashtags we used.

How to get started:

Do a Google search for real estate hashtags.
Visit other realtors’ accounts and see what they’re doing

Go to Instagram on your phone (or computer) and start searching. #(yourcity) #(yourcity)realestate. Instagram will tell you how many posts are using those hashtags and suggest similar hashtags. You want to use hashtags that are popular enough to get you noticed but not too popular that you get lost.

You can use a maximum of 30 hashtags on Instagram, but it’s unlikely that there are 30 hashtags related to what you’re postings about. Ten to fifteen hashtags should do the trick.

Bonus tip #1: Make sure you’re using a professional account. If you’re using a personal account, you can switch it to professional in your settings or while editing your profile.

Bonus tip #2: Don’t forget about geotagging. When you’re posting on IG, identify where you are, whether it’s a specific neighbourhood or location such as a café or park. This helps IG help you reach out to other users who are in the same location.

If you are not using Instagram or you want to know more about maximizing your IG efforts, please be in touch.

Your DIY Digital Marketing Audit

You know how important it is to make a great first impression in real life; are you making a great impression when someone meets you online? When a potential client looks you up, you want them to find the best you have to offer. You don’t want to be outdated or inaccurate, which is why it makes sense to review your online presence on a regular basis.

Most consumers research a business online before they make contact, which is why you need to maintain your online presence. Unless you’re just getting started or are in the witness protection program, you’re already online – now you must make sure what people are finding reflects you and the way you do business.

We do a periodic Digital Audit with our clients to ensure they are maximizing their digital presence. This article outlines what we look for and the approach we take.

Step 1: Google Your Business

When people Google your name, what are they finding? Is it an inactive Twitter account? A LinkedIn profile that hasn’t been updated since 2012?

The good news is, you can easily find out: Just do what they are doing. Google your first and last name and see what comes up.

In an ideal world, the first few links are your website, then perhaps your brokerage listing or realtor.ca, LinkedIn and any other social media. In a perfect world, you also see your Google Business listing. If you don’t have a Google My Business listing, click here

If you have a common name, this may be a challenge, which is why it’s even more important to have a listing on Google Business. If you’re registered, when people do a search for you your listing will come up on the right-hand side of the page, with your website, social media links and most importantly, all your five-star reviews.

Step 2: Social Media

The next step is to identify any social media accounts that aren’t in use but are popping up in a Google search. Delete them. Chances are you don’t need that MySpace account anymore. Perhaps you have more than one Facebook page under your name – time to merge them or remove the one you’re not using.

Now it’s time to have a hard look at your website. A colleague of mine who writes website copy says many business owners she speaks to are surprised about what they find when they look at their own website.  Take a few minutes to read the copy on your site. Is the information on it accurate? is it up to date? Do your social media links work? If you answer no to any of these questions, it’s time to update your site.

Review your active social media sites now. Are your usernames consistent? If not, see if you can make them consistent – you won’t lose any followers. Make sure your profiles are fully fleshed out including your story on Facebook as well as the About section. Is your LinkedIn profile up-to-date? It should be, because that’s one of the first links that will come up in a Google search. You’d be surprised at the number of people who haven’t updated their profile after they have changed companies.

Are you using the same headshot on each site? If your headshot is out of date, book an appointment with a photographer. If people don’t recognize you in real life from your headshot, that’s a missed opportunity.

Step 3:

  • Are there any other sites where you should be collecting reviews?
  • Set up a Google News Alert for your name to see when you pop up
  • Create a system for collecting reviews (an automated email or prepared template works well for this)
  • Update your email signature: Make sure your website and social media links are there and working

If this sounds like a lot of work, it is. However, if a potential client looks you up online and sees that you’ve done an incomplete job with your online presence, they’ll likely think that is how you conduct your business and they will move on.

Please get in touch if you have any questions about your Digital Footprint.  We are happy to offer suggestions.

So you sent out your newsletter – now what?

So you sent out your newsletter – now what?

If you’re using email to stay front of mind with your clients, that’s terrific. It’s not an easy thing to do consistently, so well done!

If you’re using software like MailChimp or Constant Contact, even better. Your emails look professional and you have access to all sorts of important information, including how many people opened your email and what articles or links they clicked on.

There are so many different reports you can generate that the problem becomes having access to too much information and not knowing what numbers and information matter to you.

Here’s a primer on which numbers to pay attention to and how you can use them.

The percentage of people who open your email:
According to MailChimp, the average open rate for a real estate email is just under 20 per cent. This includes people who download your email but don’t read it. If your average is higher, that’s great. If it’s lower, you may need to make your subject line more compelling or change the time and day you send your email out.

The number of people who click a link to a listing or an article you’re featuring:
Why? It shows true engagement. Someone was interested enough to open your email and take an action to read more. Pay attention to the click rates because people are telling you what they are interested in. Give them more of those topics and less about topics that don’t generate engagement. You may be surprised. To get people to open an email, it’s more about giving them what they want and less about you think they should know.

Bounced email addresses:
If you know these people (and you may not know everybody on your mailing list – some may have signed up via your website or social media) it’s the perfect opportunity to reach out to get an updated email address and touch base.

Unsubscribes:
Up to one per cent of people on your list will unsubscribe every month. This is completely normal. Most software systems allow people to give a reason they’re unsubscribing. Those who do are giving you good information. If the unsubscribe rate is higher than one per cent, it’s worth revisiting your strategy. Are you sending too often? Is the email too long? Is your content relevant?

Ready to go deeper?
You can pull a list of people who haven’t opened an email in six months to a year. You know they’re not engaged. You can decide if you’d like to remove them or if you’d like to reach out. It can be as simple as confirming an email address – “I was wondering if you’ve been receiving my monthly newsletter?”

On the flip side, you can pull a list of everybody who’s clicked a link in the past six months. Identify them as your top fans (Facebook has recently started doing this) and offer them something special, such as early access to tickets to an upcoming home show. You know your clients best.

Your newsletter database can be a gold mine, but it’s not going to work on its own. You must pay attention to what’s happening so you can maximize your effort.

MB Digital Communications